Scalable Expansion
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The Story
Hilton Grand Vacations, a leading global timeshare company, was poised for growth but required strategic realignment to fully capture market potential in a changing travel landscape. Blackstone brought deep expertise in hospitality, finance, and operational excellence to the table. By guiding the Company through a focused transformation, Blackstone enabled scalable expansion and elevated customer engagement across its resort portfolio.
As a result, Hilton Grand Vacations and its members are now experiencing stronger brand loyalty, streamlined operations, and measurable growth across key destinations.
What Did Blackstone Do
Blackstone successfully optimized Hilton Grand Vacations’ business model, aligning it with evolving traveler expectations. Working closely with CEO Mark Wang, Blackstone implemented an enhanced sales and marketing framework, financial restructuring, and operational improvements. After execution, the company accelerated its footprint expansion and increased member satisfaction.
Challenge
Hilton Grand Vacations faced challenges in adapting to shifting travel behavior, rising operational costs, and the need to modernize its sales approach to appeal to younger vacationers.
Solutions
Redesigned the go-to-market strategy, introduced digital tools to enhance customer interaction, and advised on expanding into high-demand leisure markets. Strengthened partnerships and implemented a scalable structure for long-term financial growth.
Case Details
Clients : Hilton Grand Vacations
Start Day : 15/01/2020
Industry : Hospitality
Project Duration :24 Month
Budget : $4.500.000
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